Hercules Moving Solutions Inc

Our experience with Hercules Moving Solutions Inc was outstanding in every aspect. From Mr. Koby's initial phone conversations and emails to the seamless process of sending our inventory and receiving the estimate, every step was handled with ease. The moving professionals showed extra care with our belongings, and their punctuality, politeness, and efficiency were truly commendable. We will definitely be using their services for our next move and highly recommend them.

Move size: 2 Bedroom Home Service cost: $2990

6/11 - Received moving quote from Hercules Moving Solutions. Robert helped with the quote and sent the moving estimate to sign. Estimate looked good and the only concern I had was with the requested move date. It was mentioned from 6/17 - 6/23. Called Robert and told him that I can't afford the move date until 6/23. He assured me that it is just a system requirement and my move is confirmed on 6/17 as he sees availability. I even requested him to mention something from 6/14 - 6/19 if it is system requirement. He told me that I will receive a call from dispatch 2-3 days before my move to confirm the moving inventory.

6/12 - Paid security deposit

6/13 to 6/15 - I received no calls from dispatch

6/16 - I called customer service and told them that I am concerned about the move as no one contacted me. CSR confirmed that my move is scheduled on 6/17. The crew will come to pick up the inventory.

I received a text from dispatch at 5:44PM that my move is scheduled between 10AM - 2PM on 6/17. They asked me to confirm the receipt of this message. I didn’t notice that message that evening as I was not expecting that message from dispatch and no one told me anything about that.

6/17 - Received a text from the driver at 8:29AM if I am ready for pick up. I replied YES immediately and asked him at what time he will show up?

So far so good. And from here it gets interesting with full of lies.

Driver called and told me that they can’t pick up on 6/17 as I have not confirmed when dispatch called me. He will pick up on 6/18. I told him that is fine and requested him to come on 6/18 morning as I have painters waiting to paint the house and want the stuffed moved out. Driver said he will call again to confirm the time.

#1 LIE -

Dispatch never called me and the only communication was the message on 6/16 at 5:44PM.

Driver calls me again in the afternoon and told me that he will come on Sunday 6/19 as he is booked on Saturday. I was not at all happy with that and called Customer Service about it. They assured me that my stuff will be picked up on Saturday 6/18 and the driver will contact me to confirm the pick up window.

6/18 - I called customer service in the morning and told them that the driver has not contacted me. They contacted the driver and told me that he is working on another move and I am scheduled next for pick up.

I called Customer Service late in the afternoon to check the status. They confirmed it will be on 6/18.

In the evening, driver called and told me that his current move got stretched and he can’t make it on 6/18. I asked him if he can make it on 6/19. He told me that he can’t make it on 6/19 as it is Father’s Day. Happy Father’s Day!!!! He said that he will come on 6/20.

I called customer service and informed them about the conversation and told them about my urgency. The lady said she will talk to the driver and asked me to call back after an hour.

I called back after an hour multiple times and NO RESPONSE.

I got fed up with all these lies and sent a note to Hercules to cancel my move contract and refund my deposit.

6/19 ( Today ) - Still waiting

I took leave on 6/17 and kept my dog in the boarding (extended for the weekend) to complete this move which NEVER happened.

Move size: 3 Bedroom Home Service cost: $3900

These guys were efficient and effective. Their team of three got us from our 2bd rental to our new 3bd home in exactly 4 hours with no damage or drama. They were polite and stress free. After the initial walkthroughs at both locations I barely had to give any special instruction. They may not be giving the lowest quotes out there, but it's on par with the other reputable moving companies and worth the money for the hassle free experience. I'd recommend Hercules Moving Solutions to anyone without hesitation.

Move size: 2 Bedroom Home Service cost: $2457

I booked with Hercules and their agent Nori Logistics for a huge move from Missouri over to Virginia. I have a 6 bedroom house, and I had to have them pack everything as well because I don’t have the time or patience (let’s be real…it’s the patience part), and they moved my car so I could just fly out here and wait for them. It was worth every penny to just sit back and relax. My car arrived within 2 days from them picking it up, with not a scratch. They gave me $20 for a car wash to get the bugs off of it because it had all the dead bugs from transit since it was an open trailer. They handed me $20 bill and a thank you and explanation of what it’s for. Never would have thought of that!! My items arrived on day 4, and it must be luck because I had the keys for my new place for an hour when they called to let me know they’d be arriving in the morning to deliver. They put everything in the rooms I wanted it and none of my crystal or china was broken. I had damages to items in one box, and of course it’s the box that I packed myself. My loss on that one, but that’s why I hired movers clearly I don’t know what I’m doing. I absolutely suggest and recommend you book your move with Hercules, and specifically ask for the agent to be Nori Logistics whether it’s for you items or your vehicles. Before I forget, they also put my tractor on the trailer with my car, and that saved me a huge headache because I had made so many calls and couldn’t find anyone to haul a tractor for me that didn’t run. But the guy who came for the car found out about the tractor and offered to take it for literally Pennie’s on the dollar because as he said “I’m going that way anyway, we can just get it on”. So unexpectedly Nori Logistics took care of that too. I was worried I’d have to end up selling it. Life savers!!! Hercules and Nori are the best teamed together, and I’ll scream it from every rooftop that allows me to. Great work guys and thanks for making it so easy!!

Move size: 4+ Bedroom Home Service cost: $14000

This was such a huge scam! My daughter was moving from Richmond to Cary. Hercules in FL quoted us $1550. My daughter was by herself when the one mover arrived in her small 1 bedroom apt. Basically, adding another $450 to the bill because of steps and more furniture . The mover would not start until she signed the form. She was stuck / had to move and now we had to pay more. This is where they “get you”. Then I had to get “postal money orders”. When my daughter asked the driver who to make the postal money order out to he said nobody you don’t need to put anything on that line. when I asked the post office they said certainly put all your information on the other side. So I decided that I would put in the memo line Hercules/Lamar moving after calling Hercules. I arrived back home and my daughter called saying that the guy called her an hour after he left and said oh, I need another $250 because I forgot to include the steps! At that time I didn’t have that $250 so when he arrived at our house and I was by myself he would not unload the truck. I had called Hercules earlier Because I had already gotten the postal money orders and said now they want to $250 more and she already signed the form. They said they would look into it, never calling back. Hercules company in FL are the ones that contacted Lamar moving Inc. In Richmond VA. When the driver arrived and I handed him the postal money orders. he said I told you not to put any name on the line And he called his company and they said it was fine. I also told him she already signed the form for the additional $450. We called them again and basically they said you signed it. Which was true but the added $250 we did not agree on. But unless I paid him in cash (now the post office was closed). We had less furniture than stated but they charged more. Then they added a surcharge for fuel. It’s just a huge scam! Stay away. They said they’d “check into it”, never returning calls. My husband called and basically we got screwed over. They will show up and automatically tell you that you have more furniture than expected which was untrue, and they quoted us for 40 boxes and she had 31! So basically we paid $2250 for a one bedroom. Lesson learned. Do your research.I plan to warn others. I ended up tipping the driver $40, which I wished I hadn’t but I want it to all be done. Of course he thanked me. USE LOCAL movers WITH A FLAT FEE! Hercules said when they receive the bill of lading they will review it ? such hogwash.

Move size: Studio Service cost: $2250